PORTFOLIO
Consulting
Sahar worked for diverse clients, including Transportation, Non-Profits, and Consulting. Holding a B.S. in Computer Science and certifications across Salesforce, AWS, and Cisco, I specialize in architecting scalable solutions that bridge technical complexity with strategic business goals. My expertise lies in diagnosing operational bottlenecks and deploying custom Salesforce architectures—from Sales and Service Cloud to Experience Cloud—to ensure data integrity, security, and maximized ROI.
Common Challenges Solved & Solutions Delivered:
Data Integrity & Efficiency: Addressed the widespread issue of "dirty data" and manual entry errors by implementing strict Validation Rules, Duplicate Management protocols, and automated Web-to-Lead forms to ensure a "Single Source of Truth."
Operational Bottlenecks: Eliminated hundreds of hours of repetitive administrative work after designing complex Flow automations and Approval Processes that streamline lifecycle stages, from contract renewals to maintenance scheduling.
User Adoption & Accessibility: Resolved low system engagement among remote and field teams with launching mobile-responsive Experience Cloud portals and optimizing Lightning Record Pages with dynamic visibility for an intuitive user experience.
Strategic Visibility: Overcame the lack of real-time executive insight by building comprehensive Dashboards and integrating Power BI for advanced analytics, empowering stakeholders to make data-driven decisions based on live performance metrics.1 2 List 4
Non-Profit Organizations
Empowering mission-driven organizations by optimizing the Salesforce Nonprofit Success Pack (NPSP) to maximize impact and fundraising efficiency. Leveraging my technical background in Computer Science and data analytics, I architect scalable systems that solve the unique challenges of the sector—from donor retention to program management. My solutions enable non-profits to move away from fragmented spreadsheets and focus on their mission, ensuring every dollar and volunteer hour is accounted for and utilized effectively.
Common Challenges Solved & Solutions Delivered:
Donor Retention & Engagement: Configuring NPSP to track recurring donations and designing automated email journeys that trigger timely "Thank You" notes and impact updates based on giving history.
Fragmented Data & Reporting: Unifying fundraising and program data into a single view and building real-time Dashboards (and Power BI integrations) that visualize outcomes for stakeholders instantly.
Volunteer & Event Management: Implementing public-facing Web-to-Lead forms and Experience Cloud sites that allow volunteers to self-register, automatically logging hours and skills directly into Salesforce.
Operational Efficiency on a Budget: Automating time-consuming tasks—such as generating year-end tax receipts (Visualforce) and acknowledgment letters—allowing staff to process thousands of records with minimal manual effort
Transportation Industry Solutions
Leveraging Salesforce to bridge the critical gap between field operations (drivers), command centers (dispatchers), and end-users (passengers). With a technical foundation in Computer Science and systems integration, I architect centralized platforms that replace fragmented communication channels—such as radio and paper logs—with real-time digital workflows. My solutions prioritize safety, fleet uptime, and customer satisfaction, ensuring that operational data flows seamlessly from the vehicle to the dashboard.
Key Challenges Solved & Solutions Delivered:
Communication Silos & Dispatch Latency: RESOLVED the disconnect between drivers and dispatchers by employing mobile-responsive Experience Cloud portals that allow drivers to accept rides, update trip status, and report incidents instantly, eliminating phone tag and manual data entry.
Fleet Maintenance & Compliance: Addressed costly unexpected breakdowns and compliance risks by architecting automated Flows that trigger maintenance tasks based on mileage thresholds and generate alerts for expiring driver licenses or insurance policies before they impact service.
Passenger Experience & Support: Improved low customer satisfaction scores due to lack of visibility with implementing Service Cloud automation that sends real-time status updates (via SMS/Email) to passengers and routes service inquiries directly to the correct support agent via Web-to-Case.
